Last updated: October 29, 2024

This Privacy Policy describes how Noire Skincare (the "Site," "we," "our," or "us") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase on noireskincare.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For the purposes of this Privacy Policy, "you," "your," and "yours" refer to the user of the Services, whether a customer, a visitor to the site, or another individual whose information we collect in accordance with this Privacy Policy.

Please read this Privacy Policy carefully.

Modifications to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other measures required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce applicable terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information," we refer to information that identifies you, relates to you, describes you, or can be linked to you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information you submit directly to us via our Services may include:

• Contact information, including your name, address, phone number, and email address.
• Order information, including your name, billing address, shipping address, payment confirmation, email address, and phone number.
• Account information, including your username, password, security questions, and other information used to secure your account.
• Customer service information, including any information you choose to include in communications exchanged with us, such as when you send a message through our Services.

Some features of the Services may require you to provide certain information about yourself directly. If you do not provide this information, you may not be able to use or access these features.

What Information Do We Collect About Your Use

We may also automatically collect certain information about your interactions with the Services ("Usage Data"). To do so, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including information about the device, browser, network connection, IP address, and other information related to your interactions with the Services.

Information We Obtain from Third Parties

Lastly, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

• Companies that support our Site and Services, such as Shopify.
• Our payment processors, who collect payment information (e.g., bank account information, credit or debit card details, billing address) to process your payment in order to fulfill your orders and provide the products or services you requested, in order to perform the contract we have with you.
• When you visit our Site, open or click on emails we send, or interact with our Services or advertisements, we, or third parties with whom we work, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

• Provision of Products and Services: We use your personal information to provide the Services in order to perform the contract we have with you, including processing payments, fulfilling orders, sending notifications related to your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, facilitating any returns or exchanges, and other features and functionalities related to your account.
• Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending marketing, advertising, and promotional communications by email, SMS, or postal mail, and showing you ads for products or services. This may include using your personal information to better tailor the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in selling our products under Article 6(1)(f) of the GDPR.
• Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. If you choose to use the Services and create an account, you are responsible for ensuring the security of your account login credentials. We strongly recommend that you do not share your username, password, or other access information. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for these data processing activities is our legitimate interest in securing our website for you and other customers under Article 6(1)(f) of the GDPR.
• Communicating with You and Improving the Services: We use your personal information to provide customer service and improve our Services. This is in our legitimate interest to ensure our responsiveness, provide effective services, and maintain our business relationship with you, under Article 6(1)(f) of the GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to run our store with Shopify, visit https://www.shopify.com/legal/cookies. We use Cookies to operate and improve our Site and Services (including remembering your actions and preferences), to perform analytics, and to better understand user interaction with the Services (in our legitimate interest to administer, improve, and optimize the Services). We may also allow third parties and service providers to use Cookies on our Site to better tailor services, products, and ads on our Site and other websites.

Most browsers automatically accept Cookies by default, but you can choose to configure your browser to delete or reject Cookies using your browser controls. Please keep in mind that deleting or blocking Cookies may impair your user experience and cause certain Services, including specific features and general functionalities, to malfunction or become unavailable. Additionally, blocking Cookies may not fully prevent the way we share information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for the purposes of contract fulfillment, legitimate purposes, and for other reasons as described in this Privacy Policy. This may include:

• Vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analysis, customer service, cloud storage, order fulfillment, and shipping).
• Business and marketing partners to provide services and send you advertising. Our business and marketing partners will use your information in accordance with their own privacy notices.
• When you request us to disclose or otherwise consent to disclosing certain information to third parties, such as to ship products to you or via your use of social media widgets or integrations, with your consent.
• With our affiliates or within our group of companies, in our legitimate interest of managing a successful business.
• As part of a business transaction such as a merger or bankruptcy, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), to enforce the applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or third parties.

We disclose the following categories of personal and sensitive information about users for the purposes described above in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":

Category	Recipients
Identifiers such as basic contact details and certain order and account information Commercial information such as order details, purchase information, and customer service information Internet or other similar network activity such as usage data Geolocation data such as location determined by IP address or other technical measurements	Service providers and third parties that provide services on our behalf (e.g., internet service providers, payment processors, order processing partners, customer service partners, and data analytics providers) Business and marketing partners Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

User-Generated Content

The Services may allow you to post reviews of products and other user-generated content. If you choose to submit user-generated content in any public area of the Services, that content will be public and accessible by all.

We do not control who will have access to the information you choose to make available to others, and we cannot guarantee that those who access such information will respect your privacy or ensure its security. We are not responsible for the privacy or security of any information you make public, nor for the accuracy, use, or misuse of any information you disclose or receive from third parties.

Third-Party Websites and Links

Our Site may provide links to third-party websites or other online platforms operated by third parties. If you follow links to third-party sites that we do not control or are not affiliated with, you should review their privacy and security policies, as well as their other terms of use. We do not guarantee and are not responsible for the privacy or security of these sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide in public or semi-public areas, including information shared on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms, with no limitation on the use we or a third party may make of it. The inclusion of such links does not imply, in itself, an endorsement of the content on those platforms or of the owners or operators of those platforms, unless otherwise stated in the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information from children. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details provided below to request its deletion.

As of the effective date of this Privacy Policy, we do not knowingly "share" or "sell" (as defined under applicable law) the personal information of individuals under the age of 16.

Security and Retention of Your Information

Please be aware that no security measure is perfect or invulnerable, and we cannot guarantee "absolute security." Also, any information you send to us may not be secure during transit. We recommend you avoid using insecure channels to send sensitive or confidential information.

The length of time we retain your personal information depends on the nature of your relationship with us. We retain your personal information for as long as it is necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, and to comply with legal, accounting, or reporting obligations. Once we no longer have a legitimate need to process your personal information, we will delete or anonymize it.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to request access to, correction, and deletion of your personal information, as well as other rights as provided by applicable law. To exercise your rights, you can contact us using the details provided below. We will respond to your request in accordance with applicable law.

• Right of Access / Right to Know: You may have the right to request access to the personal information we hold about you, including details about how we use and share your information.
• Right to Deletion: You may have the right to request that we delete the personal information we hold about you.
• Right to Correction: You may have the right to request that we correct the personal information we hold about you.
• Right to Portability: You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Restriction of Processing: You may have the right to request that we stop or restrict our processing of your personal information.
• Withdrawal of Consent: When we rely on your consent to process your personal information, you may have the right to withdraw that consent.
• Appeal: You may have the right to appeal our decision if we refuse to process your request. You can do so by responding directly to our refusal.
• Managing Communication Preferences: We may send you promotional emails, which you can opt-out of receiving at any time by using the unsubscribe option provided in our emails. If you unsubscribe, we may continue to send you non-promotional emails, such as those related to your account or orders you have placed.

You can exercise any of these rights when indicated on our Site or by contacting us using the details provided below.

We will not discriminate against you for exercising any of the above rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to your request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require them to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request as promptly as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the details provided below. If our response to your complaint is not satisfactory, depending on your place of residence, you may have the right to appeal our decision by contacting us using the details provided below, or to file your complaint with your local data protection authority. For the EEA, you can find a list of the data protection authorities here.

International Users

Please note that we may transfer, store, and process your personal information outside of the country where you reside. Your personal information may also be processed by employees and third-party service providers and partners in those countries.

If we transfer your personal information outside of Europe, we will use recognized transfer mechanisms such as the European Commission's standard contractual clauses or any equivalent contract issued by the competent authority in the United Kingdom, as applicable, unless the data transfer is made to a country deemed to provide an adequate level of protection.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, or if you wish to exercise your privacy rights, please contact us at:
Email: community@noireskincare.co 

For the purposes of applicable data protection laws and unless explicitly stated otherwise, we are the data controller of your personal information.